Getting a Netalyzr to verify your connection will help us determine what steps can be done to fix any connection issues you may have. Please follow these directions to get a Netalyzr and send us the results.
Please note: If your current Java version is out of date, you may need to get the most updated version of Java here: http://www.java.com/en/download/index.jsp
1) Click on this link: http://netalyzr.icsi.berkeley.edu/
2) Click on Start analysis
3) Once the analysis is complete, which may take some time, check the results screen.
4) If you see red light in somewhere in the report, it might be linked to a problem with your ISP, send us the results and we will try to determine what problem you are experiencing.
The analysis should look like this: