Getting a Process List

GM Rilard -

Getting a process list will help us see what programs you are running that may be interfering with the game. Please follow this simple guideline to get a process list and send the results to us. 

  1. Press the Window Key

  2. Type cmd in the search bar and click "Ok". you will see: 
    EN_Cmd_1.png

  3. Highlight and copy the following text: tasklist /v > "%USERPROFILE%\desktop\Process.txt"

  4. Paste this into the cmd window (black box with white letters) by right-clicking and selecting "Paste". Do not use the Ctrl+V shortcut as it will not work!
    EN_Cmd_2.png

  5. Press Enter

  6. Wait 10 seconds while a text file with the Process list is created. 

  7. You should find a Process.txt file on your desktop. 

  8. Attach Process.txt when you reply to the ticket. NOTE: Please do not paste the plain text into the ticket.
ticket_form_id_39075 Ticket_field_id_24325885_value_system_performance_issue
115000076666
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