How to create a DxDiag Report in Windows

Sometimes when troubleshooting a problem we may ask you to submit a DxDiag report to view your system information to help determine the cause of the issue.

A DxDiag report is the result of the execution of the DirectX Diagnostic Tool (dxdiag.exe). These results are very helpful in troubleshooting technical concerns with a computer.

Here are the steps to create a DxDiag Report.

In Windows 7:

  1. Click on the "Start" Button.
  2. In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
  3. Click on “Save all Information.”
  4. Save the information to your Desktop, keep the file name as is.
  5. Attach the file to the Support Ticket.

In Windows 8, Windows 10:

  1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
  2. In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
  3. Click on "Save all Information."
  4. Save the information to your Desktop, keep the file name as is.
  5. Attach the file to the Support Ticket.

Here is an example of what the DirectX Diagnostic Tool will look like.

 

To attach a DxDiag file in a support ticket, use the "attachments" section while submitting your ticket. Click the "Add File or drop files here" button, then navigate to the folder where you saved the DxDiag file. Select the file, then click the "Open" button. The file has successfully been attached to the ticket when you see the file name below the "Attachments" section.

 

 

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