In order to delete, cancel, or deactivate a Nexon America account, we require you to provide some information to verify your account ownership before we can proceed with the account cancellation process.
Please Submit a Ticket and provide the information to the questions below. If the information is provided in a separate ticket, we will not be able to proceed with the account deactivation request. Additionally, once an account has been deactivated, we will not be able to reactivate it again.
Account Verification Questions:
- Account’s registered email address
- What type of account are you using to login with?
- Nexon Account
- If the email was changed from the registered e-mail address, please let us know what your previous e-mail address was.
- Full Name (first and last)
- Registered birthday (MM/YYYY)
- Which Nexon games do you normally play on this account?
- List at least three character names on the account
Purchase History Verification:
- Please give the dates (in the last 90 days) of NX Purchased on the account in question (Credit Card, Paypal, Xsolla only).
- Name of the items purchased
- Dates the items were purchased
Government/State issued photo ID:
If over 18 please attach one of the following:
- Driver’s License
- Government Employee ID
We only need to verify your full name, date of birth (MM/YYYY), and photo on the ID. You can block out any other information that you don't want us to see before attaching a copy to your ticket.
If under 18, provide both documents listed below:
- Certificate of Birth/Adoption
- Photocopy of Parent's ID
Once again, if the information is provided in a separate request, we will not be able to proceed with the account cancellation request.