Google and Facebook Login FAQ

Senior GM Cicada -

Why am I prompted to enter a new email address when logging into my existing Google or Facebook TPA? 
Due to an update in our account system, the same email cannot be used between multiple Nexon accounts. As a result, you must enter a unique email address to link a new Nexon account with your Facebook or Google account. If you wish to use an email address that is registered with another account, please log in to the associated Nexon account and change the email address through Account Settings.

 

What if I choose not to provide a new unique email address, can I still access my account using the existing Google or Facebook link?
An account that has not provided a new unique email address will not be accessible. This will occur if the email address for the Google or Facebook account was also used for another Nexon account. Until a new email address is provided, you will continue to receive a message indicating that the email address is in use by another Nexon account.

 

If I created a Nexon account through Google or Facebook, can I log in using my email address?
Yes. When your Nexon account is created through Google or Facebook, the email address that is associated to your email address will be the same as Google or Facebook.

If you have never setup a password for the Google and/or Facebook linked Nexon account, you can do so through the Account Settings page or through the Password Reset on the login page. When using the Password Reset, it will reset the password for the Nexon account that uses the email address you entered, or the email address linked to your Google or Facebook account.

 

Do I need to log in with my email address, or can I still log in through Google or Facebook?
If you have linked your Nexon account to a Google or Facebook, then you will not need to log in using your email address.

 

Am I able to link my Google and/or Facebook account to an existing Nexon account?
You can link a Google and/or Facebook account to your existing Nexon account through the Account Settings page on the Nexon website.

 

Can I un-link my Google and/or Facebook account if it is associated to an existing Nexon account? 
Yes. You can un-link your Google and/or Facebook accounts by visiting the Account Settings page of the Nexon website. You may be prompted to create a new password during the un-linking process if you have not previously set up a password.

 

How do I set up a password for my Google and/or Facebook account?
If you have never setup a password for the Google and/or Facebook linked Nexon account, you can do so through the Account Settings page or through the Password Reset on the login page. When using the Password Reset, it will reset the password for the Nexon account that uses the email address you entered, or the email address linked to your Google or Facebook account.

 

Can I change my email address for an account I created using Google and/or Facebook?
Yes. You can change your email address through the Account Settings page on the Nexon website.

 

What happens if I do not want to share my Facebook email address with Nexon when attempting to log in using my Facebook credentials?
In order to log in using your Facebook account, it is necessary to provide the associated email address. During the initial log in process, if you decide not to share your email address then the account will not be created as you have declined to provide the required information.

If at a later time you decide that you would like to use Facebook to log in, you will need to visit the Account Settings for Facebook. This can be found under Facebook > Settings > Apps and Websites > select the NEXON app, and remove it. Then you can use Nexon login through Facebook again.

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