We appreciate the enthusiasm for the Live Chat service and are taking player feedback to heart. Please see the chat schedule and list of services provided below.
Note: We do not provide assistance for Hacked Accounts through Live Chat at this time.
Daily Services Offered
Limited Services Offered:
Regular Chat hours:
Monday - Friday: 10:00 AM - 5:00 PM PST
Saturday and Sunday: 1:00 PM - 5:00 PM PST
Ban Appeals, Suspension Appeals, Rank Appeals Chat hours:
Tuesday - Thursday: 10:00 AM - 5:00 PM PST
***Holiday Hours: On holidays the hours may be shortened and/or some chat options may not be available. There are NO chat hours on Christmas Eve Day (December 24th) and New Year's Eve Day (December 31st).
Note: You must sign into your Nexon America account above to access the chat option during our live chat hours.
We will try our best to resolve your issues via chat, but please understand that sometimes more investigation into the issue might be involved than can be handled during a live chat. In those situations, we will create a ticket from your chat and will follow up with you.