The Nexon Support Center is a player portal consisting of:
- A wide variety of support articles for knowledge and self-help, and
- Links to Nexon game support sites for game-specific information and help.
Note: All screenshots throughout this article are only for example purposes and subject to change.
The following article describes the five main sections of the Support Center and how to use them.
Header with Language Menu
The header lets you instantly navigate to any Support Center section. It also provides a menu option for changing the website’s default language of English (US) to another supported language for better comprehension. This includes changing the language for most, but not all, support articles.
The language menu is located toward the upper-right of the site. To use it, expand the menu, and then select your desired language.
If using a tablet, or your browser window is reduced in size, click the hamburger menu icon to access the language menu.
Search
This section helps you quickly find FAQ articles for immediate knowledge and self-help.
To begin a search, type a keyword or phrase in the search box. The search feature has an autocomplete function that suggests articles based on what you enter.
You can select a suggested article to view it directly or view all keyword results by clicking the search button or pressing Enter.
Important Notifications
This section prominently displays information that you should know.
Each headline is linked to an article with details and/or self-help procedures. Click the link to open the full article.
Platform-based Game Support
This section shows all Nexon games, grouped by platform. Each game is linked to its own support site, which is how you contact Customer Support for assistance.
PC and console game support sites have game-specific articles and FAQs, a method for submitting a request (opening a ticket), and a live chat feature for certain topics (available during regular hours of operation).
Although these game support sites are unique, they are designed like the Support Center, so you can navigate them in the same way, including changing languages (if available), searching, and so on.
For mobile games, the support sites are currently focused on only submitting incident reports.
For more information about opening tickets and/or submitting incident reports, see Contacting Customer Support.
Frequently Asked Questions
This section provides you access to our knowledge base. Our support articles are grouped into categories of similar topics. The main categories are:
- Announcements: high-value information that you should know.
- Billing Services: articles related to purchasing NX or game items, issues with currencies, and so on.
- General: articles that don’t fall under the other listed categories.
- Legal: company policies and disclosures.
- Technical Support: articles with details and procedures for troubleshooting common issues/errors.
The most popular and relevant articles are displayed first to help make looking for answers simpler.
For game-specific FAQs, such as account or gameplay issues and reporting abuse, go to the FAQs section on the game’s support site (see Platform-based Game Support).
Our knowledge base is updated constantly, so we recommend that you check our FAQs before contacting us, as you may find a quick solution on your own. However, we are always available if you need assistance (see Contacting Customer Support).
