- Why is my USD Karma Koin card being converted to EUR (or other currency type) when I try to redeem it?
- How can I redeem Karma Koin for an NX amount that is not displayed on the Buy NX page?
- Why am I getting less NX when redeeming Karma Koin?
- Will I have to payback the extra NX I received between the time the price point change went into effect and now?
- Why did I get taxed when redeeming Karma Koin for NX?
- What do I do if I get an error “inactive card” when I try to redeem Karma Koin?
- Who can I contact if I’m having issues with Karma Koin?
Why is my USD Karma Koin card being converted to EUR (or other currency type) when I try to redeem it?
Due to an update in our checkout system, the redemption value of Karma Koin is based on the Country/Billing Location registered to your Nexon account instead of the currency type used to purchase Karma Koin.
Previously, certain countries/regions were restricted to purchasing Karma Koin using a specific currency type. For example, those in Israel could purchase only Karma Koin EUR. Although this restriction was removed for Karma Koin purchases, it still applies to Karma Koin redemption.
If you purchase a $10 USD Karma Koin card, and your Country Code/Billing Country is GB - United Kingdom, then $9.77 of the USD Karma Koin is converted to a £7 GBP Karma Koin before you redeem it for NX Prepaid. (In this instance, $9.77 USD is the maximum amount allowed for conversion.)
Based on current conversion rates, you can redeem the £7 GBP Karma Koin card for 8,050 NX Prepaid (1 GBP Karma Koin = 1150 NX Prepaid; 7 GBP Karma Koin * 1150 NX Prepaid = 8050 NX Prepaid total).
Note: You will not lose any currency remainder that is not converted ($0.23 USD in the above example). The remainder will stay on your card as unused balance, which you can combine with another Karma Koin card anytime using the Combine Your Card Balance tool on the official Karma Koin site.
How can I redeem Karma Koin for an NX amount that is not displayed on the Buy NX page?
To redeem Karma Koin for an NX amount that is not displayed, choose any NX amount to go to the next page. Select Karma Koin as your payment method, and then enter your PIN. Your Karma Koin balance is displayed and you can now select to redeem the desired amount, not exceeding the full balance of the card.
Why am I getting less NX when redeeming Karma Koin?
In early 2020, Nexon America adjusted NX price points to align with global economic changes and to promote fair pricing for players across all of our service regions. While this change went into effect and was announced at that time (see NX Price Point Update), the conversion rates were not actually enforced until mid-2021.
As a result, you will see a difference in the amount of NX received when making a purchase, regardless of the payment method.
Will I have to payback the extra NX I received between the time the price point change went into effect and now?
No. As Nexon chose not to enforce this change until after other commerce systems were updated, any bonus NX gained during this time are yours to keep. However, all new purchases are subject to the price point change, so any unredeemed Karma Koin balances remaining are also affected.
Why did I get taxed when redeeming Karma Koin for NX?
Nexon is legally required as a company to collect sales tax on monetary purchases from some states or provinces in the United States and Canada. This includes redeeming Karma Koin to purchase NX from Nexon Home (Nexon.com) and Nexon Launcher.
Sales tax is calculated during checkout and the amount of NX you receive from the card is adjusted accordingly. Tax rates are based on your Billing Location and are set by your local government. Nexon has no control over tax rates.
To review our policy on the collection of sales tax, please see the Nexon Terms of Sale, specifically section 1.6 Sales Tax, which reads:
When and where required, Nexon or a third party payment processor acting on behalf of Nexon will collect sales tax on your behalf and remit payment to the applicable state government.
What do I do if I get an error “inactive card” when I try to redeem Karma Koin?
This issue occurs when the card is not properly activated at the time of purchase. Only the retailer can activate the card for use. Make sure that you have your receipt as proof of purchase and contact the retailer directly to resolve this issue. Also, report the problem to the Karma Koin Support team.
Who can I contact if I’m having issues with Karma Koin?
You can contact the Karma Koin Support team to report problems, ask questions, make suggestions, and so on. Complete the required fields and click Submit to send your message.